Harry Logan is such a regular at the Sweet Shop on Los Altos Ave. that the register has a special key just to ring up his order: a ham and scrambled egg sandwich with a coffee au lait.
The Sweet Shop — which likely has many patrons with a sweeter tooth than Logan’s — strives to have “something for everyone,” although there are some clear favorites. The staff at the shop have largely concluded that the Sour Rainbow Belts and Sour Patch Kids are the most appealing to kids, while adults seem to have a more refined taste, preferring dark chocolate.
Apart from candy, the Sweet Shop also sells savory items, such as the “Croissantwich” (a croissant with eggs and melted cheese), or the “Egg White Skinny” (a croissant with egg whites, goat cheese, sun-dried tomatoes, pesto and spinach).
Most of the recipes for the savory meals are made by Sandra Colunga, the store’s manager, and taste-tested by employees. Colunga, apparently, tries to come up with healthier food options to counterbalance the sweetness.
As Logan — a Los Altos resident of 51 years, who has frequented the shop almost every day for the past 11 years — could tell you, the property has changed hands many times through the years (he nostalgically recounted the story of when his son tried to pay for a Tootsie Roll at Foodland with a $100 bill, only to later be busted for stealing it from his mom’s purse).
But despite the Sweet Shop’s relatively recent history, Logan said that it’s definitively the best shop that has been there, and by far the one he has visited most frequently.
Sitting in the quaint parlor for a few hours every morning and striking up conversations with anyone who is willing to hear his war stories or talk about their own hopes and dreams, the loyal customer perfectly embodies the heartwarming atmosphere of this community-oriented and historical local business.
Twelve years ago, Stacy Savides Sullivan and her family bought the unusual property — which sits in the middle of a residential area — after it had been on the market for four years, and renovated it before opening the doors in August of 2009. With the hope that it would once again become an active part of the community, the Sweet Shop was born.
“[Sullivan] saw the opportunity and said ‘What if we buy this property, fix it up, and bring it back to give something back to the community,’” Colunga said. “And part of that was because when she was in high school, when there would be a special occasion, she and her friends would ride their bikes here and get one piece of candy. So there was some history for her personally as well.”
Since its beginning, the Sweet Shop has consistently retained its high school employees for around three to four years, some even staying through their years at community college. One such worker, Dania Zavala, an employee of three years, said that she has stuck around because “the hours are great and the people are great.”
“[The customers] are all regulars for the most part, so we know them by name, and they’re just really nice and they take the time to actually learn our names,” Zavala said. “Because of that, it’s just like a neighborhood.”
The friendly neighborhood aspect and close proximity to school make the Sweet Shop a local hotspot for elementary and middle schoolers, with mayhem ensuing when minimum days roll around.
“It’s fun — super fun — but it’s non-stop for a couple of hours,” Colunga said. “[On] minimum days often kids can get sandwiches and candy and the whole thing. It’s just full of kids and bicycles and chaos.”
Normally, even when she stations someone at the door to mediate the number of people in the shop, it quickly becomes “jam-packed” with candy flying everywhere, Colunga said.
With its largest demographic of customers being local students, the Sweet Shop decided to give back to the community by donating 5% of its yearly proceeds to local schools.
“We’re trying to support schools, basically where the customers are coming from,” Colunga said. “So Egan, Santa Rita, Gunn, Los Altos High School and Mountain View High School.”
Every year, Sullivan reaches out to the schools to find out what they might specifically need, and the Sweet Shop donates funds to fulfill that need.
One year, as the Egan photography teacher had been taking her students on field trips to the Sweet Shop to take artsy photos of the candy, Sullivan and Colunga decided to donate money to buy the kids better equipment.
“It’s a good thing for us and it’s fun for them, and [the teacher’s] been doing this for years,” Colunga said, describing the field trips. “So we gave them some funds because they are in need of better equipment for photography in general.”
As a family-friendly establishment, the Sweet Shop is also home to a little library, a mailbox-type neighborhood book swap which Colunga bought a few years ago and continues to maintain. She said she loves seeing grandparents take out picture books to read to their grandkids on the Sweet Shop patio, or elementary schoolers swapping out their old novels for new ones.
“It’s the most self-maintained thing I’ve ever had because you don’t really do anything,” Colunga said. “Once in a while we clean the cobwebs and straighten the books, but you rely on the community; they come and bring you books.”
As it shut down during the first lockdown in March, the Sweet Shop management has had to change operation to follow county safety standards, particularly tricky given the nature of the candy shop.
Being unable to use the inside of the store led to the end of people being able to pick and choose what they wanted from different jars, a highlight for many customers but there have been some benefits.
“Probably one of the best things that came from COVID was the amount of money we’re saving on candy because when we have the kids and it’s a crazy Friday afternoon, candy is flying on the floor because everyone’s so excited,” Colunga said. “Now, there is no wastage.”
Instead, the Sweet Shop now offers pre-bagged candy packets, which Colunga says they’ll likely stick to for the foreseeable future.
Even without its free-flying candy, the Sweet Shop has remained a unique and charming locale embedded in the community it serves throughout the pandemic.
And as more and more people come across this endearing establishment, the Sweet Shop’s loyal clientele continues to grow.
“You don’t have to live right down the street, you know we have people from across town, and other towns because they’ve discovered it,” Colunga said. “It’s become their special little spot.”
Monday, May 10: A previous version of this article had incorrectly stated the name and ingredients of the “Egg White Skinny,” and misspelled Dania Zavala’s name. The errors have been corrected.